The PlayStation 5 (PS5) is an awesome gaming console, but it can occasionally run into problems. Diagnosis READ DISC ERROR One of the most common problems that users encounter has to do with disc reading. Here we will walk you through the troubleshooting steps to take if your PS5 is not reading discs or a disc gets stuck.
Understanding PS5 Disc Issues
Before troubleshooting, it would be great to know what brings about disc issues on your PS5. These range from minor bugs to hardware issues. Some common symptoms are the console not reading a disc, the drive making terrible noises when you put in or remove it, and/or timeout that causes failure to boot off of discs at all.
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Fix Disc Reading Problem on PS5 and Why It Happens
It can be infuriating finding that your PS5 not reading a disc. But today, I will be sharing some troubleshooting steps that might save your Software from failing in the darkness of a black screen. Turn your PS3 on and follow each one of these steps carefully, putting the disc back in after you do anyone.
1. Properly Insert the Disc
Inserted the disc incorrectly this one is very common to be been seeing all about that online. For vertical positioning with the console, stand If your PS5 is in a vertically standing position (with its bottom or base), you will want to insert the disc while ensuring that the labeled side of it faces towards the left. If the disk is loaded in poorly, then similar to any other peripheral it will not be identifiable by your console.
2. Clean the Disc
The disc may have dirt, fingerprints, or smudges that make the PS5 read it badly. Gently clean the disc with a soft, clean cloth. Clean the disc inwards towards out, not circular. This method ensures that further scratching does not take place, and that the CD is kept as clean as it can be.
3. Try Another Disc
To ensure that the issue does not lie with a particular disc, check out your PS5 & insert one more game disc/Blu-ray/DVD. If other discs can be read by your console, then it is likely the disc itself. But, if the problem is that it does not read any disk then there may seem to be probably a fault with the console itself.
Note: Burned discs and audio CDs are not supported for PS5 consoles. Make Sure the Disc You Want to Play Is Supported by Your Console
4. Boot into Safe Mode, Delete Cache, or Rebuild the Database
If the last steps don’t work, you might need to access the PS5 safe mode. There are several Safe Mode options designed to solve disc issues with your PS4.
- Clear Cache and Rebuild Database: If there is corrupted data on the console, then you can use this feature to clear it out for your PS4 to read discs again. To do this:
- Hold the power button for 3 seconds to turn off your PS5.
- Turn on the power when you hear the second beep, then release it.
- Go into the room and attach your controller using a USB cable (annoying, but necessary), and press the PS button to sync it up.
- Go to Safe Mode ➜ Select Clear Cache and Rebuild Database
5. Reset PS5 (Reinstall System Software)
If clearing the cache and rebuilding the database does not fix it, you should be prepared to reset your PS5 and then reinstall the system software. This is an extreme measure, as it will erase all data on the console.
Your PS5 will delete everything: a word of warning Please do not continue until you have done so (backed up your data).
To reset your PS5:
- Simply go to Safe Mode the way you normally would as outlined above.
- Choose “Reset PS5 (Reinstall System Software)” from the Safe Mode menu.
- Complete the steps guided on the screen.
To download the PS5 system software reinstallation version and instructions, check out this page on PlayStation official support.hist
Get a stuck disc out of your PS5
Also, a disc may get stuck within your PS5 console in some situations. Getting a disc unstuck is going to take some level of finesse (most of the time) and you will need the right tools. Here’s how to do it safely.
- What You’ll Need
- A table in a well-lit room to work on.
- One Phillips Head or a cross-drive point screwdriver.
- Pocket flashlight (if you want to).
Note: Do not attempt to switch on your console or play with the cover removed as this can affect the system.
How to Retrieve the Stuck Disc
- Shut Down the Console: Hold down your PS5 power button for three seconds to turn off. Turn it off, and disconnect from any cable or apparatus the console has attached.
- Make space: Set your console down on a soft cloth to avoid scratching the surface. Take Off the Console Base, If One is Attached
- Lay the Console Down: Place it on a flat surface with the disc slot corresponding to your left side. That will make it simpler to get to the disc drive.
- Pull off the cover: Remove your Acer disc drive cover. This will make the drive visible and you can release the disc manually.
Seems that it has Scratches and a lot of Dust on the Disc
The only thing that you must maybe do would be to make sure the disk isn’t scratched up and dirty when you insert it back into the console. Wipe the disc with a BLU-RAY DISC or DVD cloth. If the disc is clean, wipe it gently from the center outwards making sure to remove any dust or dirt that might be causing further problems reading.
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How to stop PS5 Disc Problems From Occurring in the Future
To make sure you are not running into this issue in the future, please follow these best practices:
Store Discs Cleanly and Properly
Even when manufacturing the safest discs, it is advisable to store your discs in their cases if not using them. Do not let them lie around and collect dust, or get scratched. Do have clean discs, especially to prevent dirt and fingerprints from building up.
Handle Discs Carefully
Please handle discs by the edge so as not to get fingerprints or smudges on their surface. Do not put your fingers on the shiny aspect of the disc.
Keeping Your PS5 Software Up To Date
Ensure your PS5 is up to date with the latest software. If any disc performance problem occurs software updates can also get that settled down, which is helpful against bugs and other issues.
Avoid Overheating the Console
Overheating can bring about any number of PS5 malfunctions, including disc-drive-related issues. Make sure your console has plenty of airflow and that its vents are clean. Do not put the console in a confined area so it will overheat.
Press the Eject Button on Your Console
Eject discs via the console’s eject button only. Removing a disc when it is being read continuously either manually or by shutting off the console all of can probably also damage your discs or even destroy your consoles’ drives.
Conclusion
When it comes to the disc issues on PS5 however could be annoying for all of us, but as you can see most problems like that don’t require any professional repair. Whether it is a filthy disc, a stuck disc in the system, or may be external damage, following this guide will lead you to a quick fix.
Regular maintenance and care when handling your discs with the console can avoid most of these issues in first place. Clean your console, protect it from dust, and keep ventilated.
Worst case scenario, you can try calling Sony customer support or see if there are any opportunities for professional repair/root services.